Data Deletion Policy.

1Overview

Workspace owners can delete an organization from the product. Individuals can request deletion of personal data we hold about them. End customers of a business using Biashara Chats should first contact that business; we can also assist with platform-level deletion requests that identify the relevant WhatsApp number and workspace.

2Types of data we delete

Upon a valid deletion request, we remove or anonymize data associated with the account or organization in production systems, including where applicable:

• Account profile information (name, email, auth records).
• Organization settings, seats, roles, and invites.
• WhatsApp connection metadata and access tokens we store.
• Leads, contacts, messages, media references, notes, and events.
• Store catalogue, orders, broadcasts, campaigns, and automation configurations.
• AI-related artifacts such as suggested replies and agent metadata stored with messages (model providers may retain transient logs per their own policies for a short period).

We may retain limited records required for legal, security, or accounting purposes (for example invoices or fraud logs), and we cannot delete data solely controlled by Meta on WhatsApp's systems — you may also need to manage that through Meta Business tools.

3How to request deletion

You can initiate a data deletion request in either of these ways:

4Deletion timeline

Requests made through the app are processed as soon as the deletion flow completes. Email requests are typically processed within 5–7 business days after we verify the requester. Once data is deleted from production systems, copies may remain in encrypted backups for up to 30 days before permanent purging.

5Meta / Facebook user data deletion

If you connected Facebook or Meta assets during WhatsApp setup and need Meta-related data removed from Biashara Chats, send a deletion request as above and note the Facebook Business / WABA identifiers you can share. We will delete platform data we store; Meta-hosted data remains subject to Meta's own deletion processes.