Can I pay with M-Pesa?

Yes. Onetali supports M-Pesa STK push and card payments through Paystack for Kenyan businesses.

Pricing Plans

Built for scale.

Q: Is there a free trial?

Yes. You can start a 7-day trial on Starter or Business — no credit card required.

Q: Can I upgrade or downgrade anytime?

You can change plans at any time. Early renewals stack onto your remaining subscription period.

Storefronts, team inbox, and CRM — pick the plan that matches how you sell. Pay with M-Pesa or card in KES or USD.

Store Free

Free/mo

Store Plus

KES 599/mo($4.62)

Lite

KES 999/mo($7.71)

Starter

KES 1,799/mo($13.89)

Business

KES 3,499/mo($27.02)

Store Free

Free/mo

Per month

Online storefront
Catalog customers can browse and order from
WhatsApp order button
Customers tap to order on WhatsApp — no shared inbox required

Store Plus

KES 599/mo($4.62)

Per month

WhatsApp Inbox
Connect WhatsApp and reply from the web. Shared team inbox is on Lite+.
Use Personal WhatsApp & Web Simultaneously
Keep using your existing phone WhatsApp while your team manages chats on web in real time
Online storefront
Catalog customers can browse and order from
WhatsApp order button
Customers tap to order on WhatsApp — no shared inbox required
Catalog-aware AI assistant
AI replies using your product catalog over WhatsApp
Custom domain
Serve the storefront on your own domain
Remove Onetali badge
Hide “Powered by Onetali Stores” on the public shop

Lite

KES 999/mo($7.71)

Per month

Team WhatsApp Inbox
Unified inbox for your whole team to handle customer chats simultaneously
Visual Sales CRM & Kanban Pipeline (includes assignment, notes, and tags)
Visual pipeline with drag-and-drop stages, teammate assignment, lead notes, and custom tags
Broadcast Messaging
Send targeted bulk messages and promotions to segmented contact lists
Use Personal WhatsApp & Web Simultaneously
Keep using your existing phone WhatsApp while your team manages chats on web in real time
Online storefront
Catalog customers can browse and order from
WhatsApp order button
Customers tap to order on WhatsApp — no shared inbox required

Starter

Popular

KES 1,799/mo($13.89)

Per month

Team WhatsApp Inbox
Unified inbox for your whole team to handle customer chats simultaneously
Visual Sales CRM & Kanban Pipeline (includes assignment, notes, and tags)
Visual pipeline with drag-and-drop stages, teammate assignment, lead notes, and custom tags
Automated Follow-up Reminders
Automate timed follow-ups so no high-value lead goes cold
Broadcast Messaging
Send targeted bulk messages and promotions to segmented contact lists
Use Personal WhatsApp & Web Simultaneously
Keep using your existing phone WhatsApp while your team manages chats on web in real time
Online storefront
Catalog customers can browse and order from
WhatsApp order button
Customers tap to order on WhatsApp — no shared inbox required

Business

KES 3,499/mo($27.02)

Per month

Team WhatsApp Inbox
Unified inbox for your whole team to handle customer chats simultaneously
Visual Sales CRM & Kanban Pipeline (includes assignment, notes, and tags)
Visual pipeline with drag-and-drop stages, teammate assignment, lead notes, and custom tags
Automated Follow-up Reminders
Automate timed follow-ups so no high-value lead goes cold
Broadcast Messaging
Send targeted bulk messages and promotions to segmented contact lists
Use Personal WhatsApp & Web Simultaneously
Keep using your existing phone WhatsApp while your team manages chats on web in real time
Multi-Channel Support
Connect multiple numbers or channels to a single central workspace
Revenue Reports & Analytics
Track deal conversions, revenue generated, and team response metrics
Online storefront
Catalog customers can browse and order from
WhatsApp order button
Customers tap to order on WhatsApp — no shared inbox required
Custom domain
Serve the storefront on your own domain
Remove Onetali badge
Hide “Powered by Onetali Stores” on the public shop

Custom Operation?

We offer high-volume configurations and dedicated support for enterprise fleets.

Compare Plans

Find the perfect fit for your business needs.

Store Free

Store Plus

Lite

Starter

Business

Core Limits

Agent Seats

Monthly Conversations

Active conversations per month

500

1,000

5,000

Unlimited

WhatsApp numbers

Products

Unlimited

100

500

Broadcasts

Messages sent to multiple contacts

100

500

Unlimited

Automated Reminders

AI Tokens

Tokens for AI replies and triage

Inbox & Sales CRM

Team WhatsApp Inbox

Unified inbox for your whole team to manage chats simultaneously

Visual Sales CRM & Kanban Pipeline

Includes lead assignment, pipeline checkpoints, notes, and tags

Included

Advanced

Use Personal WhatsApp & Web Simultaneously

Chat directly from your phone or desktop web app with real-time sync

Automations & AI

Automated Follow-up Reminders

Scheduled automatic follow-ups for prospects

Broadcast Messaging

Targeted promotional updates to contact lists

AI Triage & Auto-Routing

AI automatically categorizes and routes chats

AI Agentic Workflows

Autonomous AI resolving customer queries 24/7

Multi-Channel Support

Connect multiple numbers or channels

Platform & Enterprise

Revenue Reports & Analytics

Track conversions, sales velocity, and agent performance

Online storefront

WhatsApp order button

Catalog AI assistant

Custom domain

Serve the storefront on your own domain

Remove Onetali badge

Public Subdomain Storefront

Branded public link for customers to browse and start chatting

Integration API & Webhooks

White Labeling

Remove our branding completely

Dedicated Support & Account Manager

Add-ons

Stack extra capacity on the plan you already have. Availability depends on your plan.

Extra Products (+100)

KES 149/mo · stackable

Not needed on Store Plus (unlimited).

Store Free, Lite, Starter, Business

Automated Reminders (+200)

KES 149/mo · stackable

Unlocks automated reminders on Lite. Reminders sent as utility templates are billed by Meta.

Lite, Starter

Broadcast Pack (+500)

KES 199/mo · stackable

Meta marketing-template fees are billed to your WhatsApp Business Account.

Lite, Starter

AI Reply Pack (+1,000)

KES 200/mo · stackable

Requires AI Assistant or Store Plus. About 1,000 extra AI replies/month (store replies carry larger context, so fewer).

Starter, Business, Store Plus

Extra Seats (+5)

KES 299/mo · stackable

Store Plus, Lite, Starter, Business

Store Plus

KES 399/mo

Catalog-aware assistant replying via WhatsApp (about 500 replies/month). Needs a connected WhatsApp number. Standalone Store Plus plan is KES 599.

Lite, Starter, Business

Extra WhatsApp Number

KES 499/mo · stackable

Each number gets its own Meta free tier of 1,000 service messages.

Lite, Starter, Business

AI Assistant

KES 600/mo

About 2,000 inbox AI replies/month. Not offered on Lite.

Starter, Business

Integration API & Webhooks

KES 1,499/mo

Business

Common Questions

Everything you need to know about billing and subscriptions.

What payment methods are supported?

We support M-Pesa (STK push in KES) as well as all major credit and debit cards (Visa, Mastercard, Amex in both KES and USD).

Is there a free trial?

Yes. Lite, Starter, Business, and Store Plus can start a 7-day trial — no credit card required. Store Free is always free.

How does billing work?

You can choose monthly or yearly billing in either KES or USD. Yearly billing gives you 2 months free. Subscriptions renew automatically and can be canceled anytime.

Can I add more numbers or channels?

Yes! You can add extra WhatsApp lines and stack add-ons at any time directly from your billing dashboard.

Can I upgrade or downgrade anytime?

Absolutely! You can switch your plan or add extra phone channels at any time from your settings.

Ready when you are

Start now. Scale as you grow.

Choose a plan that fits your business. Start on Free, or upgrade as your sales volume grows.

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